Firstly, let’s clear up what the differences are between a guarantee and a warranty.
A guarantee is usually free and is a legally binding promise from a manufacturer to replace or repair any faults found with a product or service within a fixed period of time (i.e. within the first year). This should be in addition to your statutory consumer rights and the procedure for making a claim must be written in a way that is easy for all to follow.
A warranty is something that can be run alongside a guarantee but it lasts longer (hence why it is sometimes called an extended guarantee) and is something for which you pay a premium. Again, this is legally binding and is essentially a consumer insurance policy for any product or service Maytag Appliance Repair Los Angeles.
When buying a domestic appliance it is important to know your rights, after all it might not be you that has to foot the bill for an appliance repair. There are a few important things to remember as a consumer of electrical goods:
If under your product guarantee you are entitled to a refund or replacement, remember that this is the retailer’s responsibility and not the manufacturer’s. A retailer cannot simply shirk responsibility and tell you to go back to the manufacturer.
So how do you know if you’re entitled to a refund, replacement or some sort of compensation? This will vary depending on the nature of the complaint and the appliance you have bought. Put simply, if it turns out that the appliance you have bought and only used a few times is not as described or is not fit for purpose and you’re not entirely satisfied, you are entitled to a refund or replacement.
However, if the fault is a minor one, it is reasonable and probably more convenient for you to accept an appliance repair – don’t worry, if you are not entirely satisfied with the repaired appliance you will still have the right to ask for a refund or replacement.
If you’re appliance is not brand new, appliance repair is not a cost effective option and you’re looking into an application for a refund, a retailer does have the right to deduct some of the cost of the appliance when you bought it, to compensate for the fact that you’ve had use of it for a certain period of time.
Of course if anything else has been damaged in the process, for example if your washing machine flooded and your carpet was ruined, you should be able to claim for more than the original price you paid for the appliance.